Frequently Asked Questions
Essential information regarding our artisanal collections and services.
How long does shipping take for made-to-order pieces?
Since many of our garments are handcrafted in our London studio, please allow 2-4 weeks for production before your order is dispatched via express courier.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What is your return policy?
We accept returns on unworn items with original tags within 14 days of delivery. Please note that bespoke or custom-fitted pieces are final sale and cannot be returned.
How can I ensure I select the correct size?
Each product page features a detailed size guide. As our designs often feature corsetry and structured tailoring, we recommend following the specific measurements provided or contacting our team for sizing advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Secure encryption is used to protect all transaction data.
Can I request a custom fitting or bespoke design?
We offer limited bespoke services for special occasions. Please contact our concierge team via the contact form to discuss your requirements and schedule a consultation.